The “consumerization of HR” is a rather broad topic but, at its core, its bringing what the employee or associate is used to experiencing in their non-work life and bringing that into the workplace. Its providing an experience that replicates what they’re used to in the marketplace when they use Uber, Amazon or a United App. We sat down with with Kelvin Lovely , HR Advisory Solution Consultant, ServiceNow to discuss what the consumerization of HR means and how it will help shape the way HR services are delivered for years to come.
Plus! As an added bonus, we've included a past presentation on "Uberization - Attracting Millenials by Speaking Their Language."
To receive a copy via email please contact enquiryIQPC@iqpc.com
Eaton, founded in 1911, is a leading global power management company with approximately 95,000 employees around the world. With an innovative vision of improving quality of life and the environment through the use of power management technology and services, Eaton products are used by customers in more than 175 countries. At the heart of Eaton’s success is the Eaton Business System – a common set of practices that make the entire organization more efficient and innovative. Employee recognition is a key part of the Eaton Business System, enabling all employees the opportunity to give and receive recognition.
In a dearth of worldwide employee engagement, more companies are realising the benefits of articulating the Voice of the Employee in the employee lifecycle. Strategies for determining this voice are now being leveraged alongside Customer Experience’s Voice-of-the-customer in an HR revolution for greater service delivery and profitability.
Ahead of the Employee Experience Forum, we spoke with experts for their tips and experiences in aligning the Voice of the Employee with the Voice of the Customer. Contributing experts include Niall Ryan-Jones, the Head of Employee Experience at Harrods; Alyson Fadil, the Head of People at Missguided, and Piers Robinson, Chief People Officer at Flybe.
The 7 ways it drives business success.
HR as a profession is undergoing a profound shift. Once solely focused on how to manage people as disposable resources, the human era is energizing HR leaders to be the culture keepers of their organizations. Every aspect of a company’s culture – from how employees are recognized and developed to how life events are celebrated – is being reimagined to drive greater business impact and bring more humanity to everyone’s experience at work.
Globoforce® conducts an annual survey in collaboration with the Society for Human Resource Management (SHRM) to elicit trends and insight from HR leaders and practitioners about their top workforce challenges and strategies to help address them.
Since Globoforce launched the WorkHuman movement, the concept of working human – bringing more humanity and social connection to the employee experience – continues to gain momentum with forward-thinking HR and business leaders. To add to the growing body of research on the impact of working human on individuals and business outcomes, Globoforce annually surveys fully employed workers in the United States on their attitudes and perspectives on recognition, performance, and life at work.
Anyone who has ever held a job has had an “employee experience.” But what is employee experience? Its definition is really in the eye of the beholder as each employee experiences events differently. Thinking about it in another way, it’s a series of experiences that happen during the employee life cycle. Check out this article to learn the 4 key components to keep in mind when creating an onboarding strategy.
The concept of job satisfaction was popularized in the seventies and was the first real way for businesses to directly influence performance. In the past three decades, HR professionals have started to realize that satisfaction isn’t enough for people to unlock their potential value to an organization. As a result, businesses have started to work on improving employee engagement because of the increasing understanding that deeper employee engagement leads to higher productivity and improves the overall lifetime value of their people. Employee engagement has since become the industry benchmark for how committed people are to their jobs.To learn the four key variables of measuring employee engagement, download this article.
2017 saw its fair share of change in the Human Resources space. 2018 is shaping up to be no different. As the HR community continues to learn more about technology and its impact on employees and companies, there are several trends becoming more cemented in the space. So what makes up the 6 Key HR Trends to Watch in 2018? Data, working from home, and using personal devices in and outside the office.
The HR Exchange Network, recently, conducted a poll surrounding technology in the HR space. The purpose of the poll was to get a better idea as to what technologies companies were embracing and how. To learn which specific HR technologies are being utilized to engage employees and more, download this article.
Check out this content piece on reimagining and crafting the employee experience, written by leaders at Deloitte!
Inside you will find expert insights on:
- The importance of employee experience to your business strategy
- Deloitte's employee experience framework
- Key principles for effectively engaging the workforce
- and much more!
What’s in the ebook?
Today’s workforce has shifted. Organizations now need to create a place where people want to work. In a world where money is no longer the primary motivating factor for employees,
focusing on employee experience is the difference between a thriving and a failing organization.
In this ebook you’ll learn how to increase the effectiveness of people initiatives and the four core principles of EX:
- Executive Alignment and Culture
- Experience Feedback Systems
- Engagement and Accountability
- Expansion and Scale
To receive a copy via email, please contact enquiryIQPC@iqpc.com.
This report consists of excellent thought leadership by HR Leaders with expertise in managing an engaging employee experience (EX) strategy, as well as ways to shift departmental and company mindsets toward the necessary organizational changes. Challenges include creating an exceptional and positive onboarding experience through learning and design thinking, continuously measuring and analyzing the employee experience using the pulse survey model and creating a high impact learning environment. The end goal: to ensure positive employee interaction that drives a consumer-focused experience.
If you would prefer a copy via email, please contact enquiryIQPC@iqpc.com.