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Top Recommendations for Connecting Employee Engagement with the Customer Experience

Top Recommendations for Connecting Employee Engagement with the Customer Experience

In an absence of worldwide employee engagement, more companies are realizing the benefits of articulating the 'voice of the employee' in the employee lifecycle. Strategies for determining this voice are now being leveraged alongside Customer Experience’s 'voice of the customer' in an HR revolution for greater service delivery and profitability.

Ahead of the Summit, we spoke with experts for their tips and experiences in aligning the voice of the employee with the voice of the customer. Contributing experts include Niall Ryan-Jones, the Head of Employee Experience at Harrods; Alyson Fadil, the Head of People at Missguided, and Piers Robinson, Chief People Officer at Flybe.


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